Personalization change policy

• Not Allowed: After order confirmation, no changes to the personalization of jerseys or kits will be accepted.

2. Specific Conditions:

• Order Confirmation Deadline: Changes to personalization will only be considered before final order confirmation.
• Understanding the Policy: Customers are informed about this policy during the purchase process, ensuring their understanding and acceptance.

3. Exceptions:

• Production Errors: In case of errors made by the production team, it will be possible to correct the personalization according to the original order.
• Transport Damage: If the shirt arrives damaged during transportation, it will be permitted to replace it, maintaining the original personalization, if applicable.

4. Communication and Transparency:

• Previous Information: Customers are clearly informed about customization change policies before completing their purchase.
• Clarity in Descriptions: Detailed descriptions of custom products are provided to avoid confusion or unmet expectations.

5. Responsibility:

• Customer Responsibility: Customers are responsible for carefully reviewing personalization information before confirming their order.
• Customer Support: The customer support team is available to answer questions and offer assistance before confirming your order.

6. Policy Notice:

• Disclosure: This policy is published on the company's communication channels, including the website, transactional emails and marketing materials, ensuring that customers are aware of the applicable conditions.

7. Policy Revisions:

• Updates: This policy may be reviewed and updated as necessary to reflect changes in business practices or regulatory requirements.

By following this policy, we aim to ensure a transparent and satisfactory experience for our customers, maintaining consistent standards of quality and service.

Thank you for choosing Tempoxtra!